Shipping policy

Processing time: Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.

US shipping: Free standard shipping on all US orders. Most orders arrive within 7–10 business days after processing.

International shipping: We ship to Canada, UK, New Zealand, and Australia International orders typically arrive within 10–15 business days after processing. Shipping rates, if any, are shown at checkout. Customs duties, import taxes or fees charged by your country are the customer's responsibility.

Tracking: Once your order ships, you'll receive an email with a tracking number. Tracking may take 2–3 days to show updates after it's first issued.

Multiple items: If you order more than one filter, your items may arrive in separate packages on different days.

Delays: Delivery estimates aren't guaranteed. Carrier delays, weather or holidays can sometimes add a few days.

Lost or stuck orders: If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 business days, email support@hydroflows.shop with your order number and we'll make it right.

Wrong address: Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering and we'll do our best to update it before it ships.

Questions? Email support@hydroflows.shop.