Refund policy

We offer a 30-day return policy. You have 30 days after your order is delivered to request a return, including on bundle and discounted orders.

To be eligible, the item must be unused and in its original packaging, with proof of purchase.

How to start a return: Email support@hydroflows.shop with your order number. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Damaged, defective or wrong item: Please inspect your order when it arrives and contact us right away if anything is wrong. We'll make it right with a replacement or a full refund, and you won't need to send the item back.

Refunds: Once we receive and inspect your return, we'll email you to confirm whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If 15 business days have passed since approval, contact us at support@hydroflows.shop.

Exchanges: The fastest way to get a different filter is to return the one you have and, once the return is approved, place a new order.

EU customers: If your order ships to the European Union, you may cancel or return it within 14 days for any reason, under the same condition requirements above.

Questions? Email support@hydroflows.shop.